Privacy Policy

Effective Date: 26/06/25

Resolve Collections (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://resolvecollections.co.uk/ or contact us.

1. Information We Collect

We may collect and process the following personal data:

• Contact information: Name, email address, telephone number, postal address

• Business information: Company name, job title, and relevant business details

• Communication data: Information you provide when you contact us by phone, email, or via forms on our website

• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website

• Usage data: Information about how you use our website, including pages visited, time spent, and other diagnostic data collected via cookies and analytics tools

2. How We Use Your Information

We use your personal data to:

• Provide and manage our debt recovery services

• Respond to your enquiries and provide customer support

• Send relevant information and communications related to our services, where you have consented or we have a legitimate interest

• Improve our website, services, and marketing efforts

• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Your consent

• Performance of a contract with you or your organisation

• Compliance with legal obligations

• Our legitimate interests, such as improving our services and communicating with you professionally

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

• Trusted third-party service providers who assist with our operations (e.g., IT, marketing, legal advisors), under strict confidentiality agreements

• Law enforcement, regulatory, or government bodies if required by law or to protect our legal rights

• Other parties with your explicit consent

5. International Transfers

Your data may be transferred outside the UK or European Economic Area (EEA) only where appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion or restriction of your data in certain circumstances

• Object to processing based on legitimate interests or direct marketing

• Data portability, where applicable

• Withdraw consent at any time (without affecting prior processing)

• Lodge a complaint with the ICO if you believe your data has been mishandled

To exercise these rights, please contact us at:

Resolve Collections
Second Floor, Old Bank Chambers
Fore Street, Torquay
United Kingdom, TQ1 4PR
Phone: +44 1803 223805
Email: info@resolvecollections.co.uk

8. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and collect usage data. Please refer to our [Cookie Policy] (link if you have one) for detailed information and how to manage your preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting a prominent notice on our website. Please review it regularly.

If you have any questions or concerns about how we handle your personal data, please contact us using the details above.