FAQ's
Get clear, straightforward answers to your debt recovery questions. Our FAQ section helps you understand the process, timelines, and what to expect, so you feel confident every step of the way.
Pre-legal debt collection is the process of recovering unpaid invoices or arrears without taking formal legal action. At Resolve Collections, we use professional communicationincluding agent visits to debtors premises, written demands, and call centre debtor engagement techniques to recover payment swiftly and cost-effectively, often avoiding the need to go to court.
Yes, as part of our pre-legal commercial debt collection service, we can instruct one of our experienced enforcement agents (bailiffs) to visit the debtor’s premises in person. These visits are highly effective in:
This firm but professional approach often results in fast resolution without the need for court proceedings, helping your business recover debts while maintaining commercial relationshipsand reducing legal costs.
Yes, we specialise in the recovery of commercial rent arrears, including under the Commercial Rent Arrears Recovery (CRAR) process. Our enforcement agents act promptly and lawfully to either recover outstanding rent or take control of goods as security for the debt.
We work with a wide range of clients across the West Country, including businesses, landlords, letting agents and law firms. Whether you’re chasing a single overdue invoice or multiple unpaid rents, our expert team is here to support you with tailored, proactive solutions.
We can begin action as soon as we receive your instruction and supporting documentation. In urgent cases, we can begin debtor engagement or issue pre-legal letters on the same day.
If pre-legal collection efforts are unsuccessful, we can advise on and manage the next steps, including:
Our team will guide you through the process and handle the paperwork on your behalf.
Yes. We offer dispute resolution support, working with you to assess the situation, correspond with the debtor, and explore resolution before litigation. If court action is needed, we’ll support with claim preparation and enforcement.
Our pricing is clear and competitive, with no hidden fees. We offer fixed-fee options for pre-legal collections and court claims alongside commission-based options for successful recovery. Please see our brochure for detailed costs or contact us for a quote tailored to your case.
We approach debt recovery professionally and respectfully, aiming to preserve your reputation and customer relationships. Our goal is always to reach resolution without hostility, keeping the door open for future engagement where possible.
Yes, we offer debtor tracing services to help locate individuals or companies that have relocated or are evading contact. This can be crucial before enforcement or legal action.
Getting started is easy. Simply complete the Submit A Debt form here and one of the team will contact you to talk you through the next steps and complete onboarding. We’ll ask for key documents (like unpaid invoices, tenancy agreements, or rent statements) and begin the process immediately.