RESOLVE COLLECTIONS TERMS AND CONDITIONS
1. Introduction
(a) These Terms and Conditions govern the engagement of Resolve Collections Limited (company number 16506072) (“Resolve Collections”, “we”, “our”, or “us”) for the collection or recovery of overdue invoices or debts, and any associated supplementary services, on behalf of the Client (“you”).
(b) By accessing our website or instructing us via telephone, post, or electronic means, you confirm your agreement to be bound by these Terms. You are advised to print or save a copy for future reference.
(c) These Terms, along with any referenced documents, set out the conditions under which we offer access to our website and services. Any correspondence between us is subject to these Terms.
(d) Resolved Collections is a limited company registered in England and Wales company number 16506072.
(e) While we strive for accuracy, all content on our website is provided “as is” without warranties. You assume all risk for your use of our website.
(f) We may update these Terms from time to time. Updated versions will be published on our website. Continued use of our services constitutes your acceptance of such updates.
2. Website Availability
(a) Our services are only available to persons or entities legally capable of entering into contracts under English law.
(b) Website content may change without notice. We do not warrant the website will be error-free or uninterrupted.
(c) We may suspend or permanently disable the website, or any part of it, at our sole discretion without notice.
3. Website Content
(a) All website content is for personal, non-commercial use only.
(b) Information on the website is not intended as advice. We accept no liability for any reliance placed on it.
(c) We aim to keep content accurate and current but do not guarantee its completeness or accuracy.
(d) We may amend or remove content without notice. Continued use of the website indicates acceptance of such changes.
4. Intellectual Property
(a) We own the resolvecollections.co.uk domain and associated intellectual property.
(b) All content on the website (“Copyright Material”) is owned or licensed by us.
(c) You may not use, reproduce, or distribute our content without prior written consent.
(d) Requests for permission to use content should be directed to our registered office and may require a license agreement.
(e) Permitted use includes personal reference and use related to our services.
5. Privacy and Data Protection
(a) We are committed to protecting your privacy in accordance with our Privacy Policy.
(b) By using our website, you consent to the processing of your data as detailed in our Privacy Policy.
6. Conditions of Supply
(a) Resolve Collections will:
– Maintain separate client accounts for funds recovered.
– Account to clients monthly and remit recovered amounts less agreed charges.
– Comply with all applicable regulatory requirements.
– Act in accordance with your instructions and protect your reputation.
– Apply interest and recovery costs under applicable laws. Recovered costs are retained by us.
(b) By instructing us, you confirm you are legally capable of doing so.
(c) Terms in force at the time of instruction will apply unless you are notified otherwise.
(d) You authorise us to act on your behalf for debt recovery purposes and to instruct solicitors on your behalf. This can be revoked in writing.
(e) You are responsible for legal costs should you request legal action.
(f) We may delay or refrain from legal action if you have unpaid invoices with us.
(g) You indemnify us against liabilities arising from counterclaims or third-party costs.
(h) You may be asked to approve certain actions. Legal advice must be sought independently.
(i) You must inform us of any direct payments received. We may sub-contract parts of the recovery process.
7. Pricing (Debt Recovery)
(a) A commission is charged on amounts recovered as per the instructed Service Tier, plus applicable fixed fee costs, disbursements and VAT.
(b) Supplementary services are charged per our current rate card, available upon request.
(c) Charges apply upon receipt of instruction and signing of our contract, by any communication method.
(d) A cancellation fee of £100.00 will apply if instructions are revoked by the client.
(e) If payment is received direct to the client but not reported to us, we will charge the full service tier commission.
(f) Commission applies to all recoveries, regardless of source or arrangement.
8. Pricing (Enforcement)
(a) Fees are regulated by the Taking Control of Goods (Fees) Regulations 2014.
(b) High Court Enforcement incurs a £300.00 up-front fee which is an administrative fee charged by Resolve Collections to service the debt. A court fee is also payable of £80.00 which is added to the debt and collected from the debtor on successful collection.
(c) CRAR cases incur fees recoverable from the debtor with no upfront payment required.
(d) If payment for the instructed debt is made directly to you, you are liable for our enforcement fees and will be invoiced as per point 9.
(e) A £90.00 compliance fee is retained before distributing recovered part payment sums.
(f) If a Payment Arrangement is agreed which doesn’t cover the fees, payments are distributed on a 50/50 basis until fees are cleared at which point the client will receive 100% of funds collected.
9. Terms of Payment
(a) Invoices must be paid within 30 days. Outstanding balances beyond recoveries are payable in full.
(b) Commission applies to alternative settlements, including returned goods or contra arrangements.
(c) For gross accounting, unpaid invoices beyond 30 days may result in a switch to net accounting.
(d) Ledger balances under £10.00 will be carried forward until the threshold is met.
(e) Interest of 8% above the Bank of England base rate may be applied to overdue invoices.
(f) You are liable for recovery costs related to overdue invoices.
10. Liability
(a) You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms of this disclaimer by you or any other liabilities arising out of your use of our Website.
(b) We are not responsible for the privacy practices of third-party sites.
(c) We exclude liability for losses related to:
– Income, business, or profit
– Data or goodwill
– Management time
– Except for tangible property loss or direct financial loss not otherwise excluded
11. Jurisdiction
(a) These Terms and all related contracts are governed by English law. Any disputes shall be resolved in the courts of England and Wales.
12. Severability
(a) If any term is found unenforceable, it shall be severed, and the remaining terms will remain in force.
13. Communications
(a) Notices are deemed received upon posting to our website, 24 hours after email, or 3 days after postal dispatch.
14. Transfer of Rights and Obligations
(a) You may not transfer your rights under these Terms without our consent. We may transfer our rights or obligations at any time.
15. Repeat Matters
(a) These Terms apply to any future services provided to you, unless expressly varied.
16. Amendments
(a) We may revise these Terms at any time. The latest version will be posted on our website. You are expected to check for updates regularly.
